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Frequently asked questions.
Everything you need to know about booking, prices and what happens on the day.
Booking
How do I book?
Online at blackcardchauffeur.com/book in about two minutes, or by phone or WhatsApp.
How far ahead can I book?
Online from 5 hours to 12 months ahead. For anything sooner, call or WhatsApp us.
Will I get a confirmation?
Yes, by email straight away. Your chauffeur’s name, car registration and licence number follow once assigned, and no later than 2 hours before pickup.
Prices and payment
Are your prices fixed?
Yes. The price shown when you book is the price you pay. No surge pricing.
How do I pay?
By card through Stripe when you book. Corporate accounts are invoiced monthly. We are not VAT registered, so no VAT is added.
What is your cancellation policy?
[Baris to confirm.]
On the day
What if my flight is delayed?
We track your flight and adjust the pickup time. There is no charge for flight delays.
How long will the chauffeur wait?
60 minutes free from landing for airport pickups, and 15 minutes free for all other pickups. [Confirm extra waiting charge.]
Can I add a stop?
Yes. Add stops when you book, or ask us before the journey.
Safety and licensing
Are you licensed?
Yes. Black Card Chauffeur Limited holds Transport for London private hire operator licence 10719, and our drivers and vehicles are TfL-licensed.
Do you have child seats?
Yes, as a paid extra. Request a child seat or booster seat when you book and tell us the child’s age.
Still have a question?
We answer the phone 24/7.